Return and Refund Policy

Return and Refund Policy

Effective Date: January 1, 2024

 

Overview
At Eco8, we want you to be completely satisfied with your purchase. This policy outlines our procedures for returns, refunds, and exchanges to ensure a smooth customer experience.

Return Eligibility:

Eligible Returns

  • Items must be returned within 30 days of delivery date
  • Products must be in original, unused condition
  • Original packaging must be intact and complete
  • Proof of purchase (order number, receipt, or confirmation email) is required

Non-Returnable Items
The following items cannot be returned:

  • Perishable goods
  • Personalized or custom-made products
  • Gift cards
  • Downloadable software or digital products
  • Items marked as final sale or clearance
  • Intimate or sanitary items that have been opened or used

Return Process:

Step 1: Initiate Your Return

Contact our customer service team to initiate a return:

  • Email: customerservice@eco8.co
  • Phone: 1-888-453-3268
  • Online: Through your account on our website

You will receive a Return Merchandise Authorization (RMA) number that must be included with your return.

Step 2: Package Your Return

  • Pack the item securely in its original packaging if possible
  • Include all accessories, manuals, and free gifts that came with the product
  • Enclose a copy of your receipt or order confirmation
  • Write the RMA number on the outside of the package

Step 3: Ship Your Return

  • Customers are responsible for return shipping costs unless the item is defective or was shipped in error
  • We recommend using a trackable shipping service with delivery confirmation
  • Ship your return to: ECO8, 28045 N Ashely Cir, STE 105, Libertyville, IL 60048-9658
  • Retain your shipping receipt and tracking information

Step 4: Return Processing

  • Returns typically take 3-5 business days to process after receipt
  • You will receive email confirmation once your return has been inspected
  • Returns that do not meet our eligibility criteria may be refused

Refunds:

Refund Processing

  • Approved refunds will be issued to the original payment method
  • Processing time is 7-10 business days from approval date
  • You will receive email confirmation when your refund has been processed

Refund Amount

  • Full purchase price for eligible returns
  • Original shipping costs are not refunded unless the return is due to our error
  • If using a discount code, the refund will reflect the actual amount paid

Late or Missing Refunds
If you haven't received your refund within the expected timeframe:

  1. Check your bank account or credit card statement again
  2. Contact your financial institution as refunds may take time to process
  3. If you've done the above and still haven't received your refund, contact us at customerservice@eco8.co

Exchanges:

Standard Exchanges
We do not process direct exchanges. Please return the unwanted item for a refund and place a new order for the desired item.

Defective or Damaged Items
If you receive a defective or damaged product:

  • Contact us within 48 hours of receipt
  • Email photos of the damaged item to customerservice@eco8.co
  • We will arrange for a replacement or refund at no additional cost to you
  • Return shipping for defective or damaged items will be covered by ECO8.Co

International Returns:

Eligibility
International customers are eligible for returns under the same conditions as domestic customers.

Process

  • International customers are responsible for all return shipping costs, duties, and taxes
  • Returns typically take longer to process due to international shipping and customs clearance

Promotional Items and Gifts:

Free Gifts
Any free gifts or promotional items included with your purchase must be returned if the qualifying purchase is returned.

Special Promotions
Items purchased during special promotions are subject to the return policy terms in effect at the time of purchase.

Cancellations:

Pre-Shipment Cancellations
Orders that have not yet shipped may be cancelled:

  • Log in to your account and select the order you wish to cancel
  • Email customerservice@eco8.co with your order number
  • Pre-shipment cancellations will receive a full refund

Post-Shipment Cancellations
Orders that have already shipped cannot be canceled and must follow the standard return process.

Contact Us
If you have any questions about our Return and Refund Policy, please get in touch with us:

  • Email: customerservice@eco8.co
  • Phone:  1-888-453-326
  • Hours of Operation: Monday thru Friday 9am to 5pm CST
  • Return Warehouse: ECO8, 28045 N Ashely Cir, STE 105, Libertyville, IL 60048-9658

Policy Updates
This Return and Refund Policy was last updated on January 1, 2024. We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.

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